Is this a good time to talk?

Latest News

Member of the Federation of Small Businesses

I took a call earlier from a telemarketer calling from let’s just say a very large national company. To be fair, I was a bit surprised. I know for a fact that the organisation spend a fortune on training their people and had hoped that they would have moved with the times in terms of their style and approach on the phone. Bottom line is that from the time I said hello I didn’t get a chance to say anything else for what seemed like an eternity. Problem was that I didn’t have a great deal of time to deal with the call as I was due to leave the office. I’m a firm believer in asking people if it’s a convenient time to talk. After all, if it isn’t, they’re not going to be receptive to your call anyway, and so better to ask up front, and if necessary re schedule your call for another time when they will be ready to speak with you. (It’s important to point out however that the question should be delivered in a straightforward direct way as opposed to any kind of hopeful request which would actually create an entirely different impression and outcome) Old school sales trainers would fall off their chair at what I’ve just said because they would say “why give people an opportunity not to speak with you by saying that they’re busy or it’s not convenient” They’re missing the point-In reality it’s often the case that people are so surprised that you’ve even bothered to ask if they can talk they are more than happy to speak with you anyway, or will be really helpful in letting you know when is a good time to call back. Guess what too... when you call back spot on the agreed day/time you’ve already got a warm audience and you’ll be perceived as being reliable and on the ball. At Calls That Count we are not interested in making it difficult for people to not to speak with us-we’re more interested in making it easy for people to speak with us if and only if it’s a good time to do so- that’s just common sense isn’t it?

Blog

Inspirational Documentary

Business life will always throw challenges at you. Anyone involved in running and building a business will testify to that. There’s a whole industry out there that deals with books, tapes, seminars and CD’s offering advice on how to better deal with what comes our way. If we are honest all of us at times get a bit wrapped up with issues which...